faqs

Valor Ven is a global remote talent platform connecting employers with vetted professionals across sales, operations, and support. It is digital first, transparent, and built to scale globally.

Two primary groups:

  • Employers needing skilled remote staff for long term or project based roles.
  • Candidates seeking vetted remote opportunities with credible companies.

Candidates pass structured vetting that includes skills assessments, communication screening, reference checks where applicable, and profile verification before appearing to employers.

  • Sales Development Representatives
  • Customer Support Specialists
  • Operations Managers and Coordinators
  • Administrative and Back Office Staff
  • Other remote first business functions

Employers log into the Valor Ven CMS to browse vetted profiles, filter by skills and availability, and add candidates to the Interview Bucket for scheduling.

Yes. Shortlist candidates into the Interview Bucket and schedule interviews to confirm skill and culture fit before extending an offer.

  • Subscription for ongoing access and placements.
  • One time placement for a single role.
  • Custom enterprise for larger or specialized programs.

Yes. If a hire exits within the guarantee window, Valor Ven provides a qualified replacement at no additional cost.

Yes. Valor Ven supports startups, SMBs, and enterprises with flexible engagement models.

Submit a profile through the Candidate CMS. Approved profiles are then available to verified employers inside the platform.

No. Candidate profiles are private and only visible to verified employers.

Typical window is 1 to 2 weeks depending on role demand and fit.

  • Profile and resume optimization
  • Interview preparation
  • Onboarding guidance for remote work

Yes. You can update skills, roles, and availability at any time from the Candidate CMS.

Yes. HIPAA, PIPEDA, and GDPR compliance is implemented. Data is encrypted in transit and at rest with strict access controls.

  • Secure storage with encryption and limited access to verified parties.
  • Audit trails for key actions where applicable.
  • Agreements and communication logs retained per policy.

No. Data is used strictly for recruitment and placement operations.

Global operations with primary offices in Canada and Pakistan. Service coverage is worldwide.

<p>SaaS, technology, finance, healthcare administration, and e commerce, plus other domains where remote talent is effective.</p>

  • In platform help desk
  • Email support
  • Scheduled consultations for enterprise accounts

Yes. Limited trial access can be provided to review sample profiles before committing to a subscription.

Yes. API or custom integrations are available for enterprise clients on request.

Candidates span North America, Europe, MENA, and South Asia. Coverage ranges from UTC minus 8 to UTC plus 5. Dedicated overlapping hours are defined during hiring.

  • Email and calendar of your choice
  • Slack or Microsoft Teams for daily comms
  • Zoom, Google Meet, or Teams for calls
  • Optional ticketing and knowledge base integrations

Role scorecards define weekly and monthly targets. Examples include booked meetings for SDR, first response and resolution times for support, and SLA adherence for operations. Metrics are agreed before onboarding.

Yes. SLAs cover response times, coverage windows, and escalation paths. Enterprise programs include quarterly reviews and an assigned success manager.

<p>A structured remediation plan is initiated first. If separation occurs within the guarantee window, a replacement search starts immediately. No additional placement fee during the guarantee.</p>